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Why wasn't my order tracked?
Unfortunately, this is something we can't give much information on as the companies do not like to give out specific information on why orders weren't tracked. Below are some common reasons why an order may not have tracked.
- If a customer realizes that they forgot to place their order through an Associate link, and clicks back through an Associate's website after they already placed an item in their shopping cart, then the item in the cart will not be tagged.

- These items may have already been in the customer's shopping cart from a previous visit. If a customer tries to place an order for the same item and it was already in their shopping cart, most systems are set up to not record the same item twice and will default to the first time the item was added to the cart.

- If you update the quantity i.e. from 1 to 2 items, only one item may be tracked. This is to help avoid duplicate orders and customer misunderstandings.

- If you visit a different site after clicking on the link, the items could be tagged them. Each item is tagged only if it's added to the cart during the 24-hour shopping session that begins when our link is clicked. That session ends early if the customer completes an order or clicks through another site.

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